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Frequently Asked Questions
Do I need to create an account?
No. You only need an email address and your character name. You can follow your order with the order number we send you.
Do you need my password?
Never. Anyone who asks for your login is not us. We only need your character name, server and faction.
How fast is delivery?
The estimate is shown at checkout. We aim to start delivery within minutes of payment being confirmed during service hours. Crypto and bank payments take as long as the payment takes to confirm.
Which payment methods do you accept?
The available methods are shown at checkout, and can include PayPal, USDT (TRC20) and bank transfer. See the Payment Methods page for details.
What if I typed the wrong character name?
Tell us straight away. If delivery has not started we can correct it. Once currency has been delivered to a name you entered, it cannot be reversed.
Can I get a refund?
Yes, if we cannot deliver or deliver less than ordered. If you change your mind before delivery starts you can also cancel for a full refund. See the Refund Policy.
How do I know the delivery really happened?
Your order page shows the status and the in-game screenshots uploaded by the agent.
Is buying Kinah allowed by the game?
Publishers' rules about selling in-game currency vary and may prohibit it. You buy at your own risk, and nobody can guarantee that no action will ever be taken against an account.
Do you sell accounts or do power-leveling?
No. We only deliver in-game currency.
How do I contact support?
Use the contact form, or email support@kinahhub.com. Service hours are shown on the support page.